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Privacy

In order to take out a subscription, we need your data, but of course we also protect it. Here we explain exactly what personal data we collect, how we use it, store it and protect it. This privacy policy applies to the collection and use of personal data for the performance of our services and the optimal use of our website. By using this website, we assume that you agree with our privacy policy. 

Personal data that we process

- Name and surname
- Address details
- Phone Number
- e-mail address
- IP address
- Data about your activities on our website
- Data about your browsing habits across different websites (e.g. because this company is part of an advertising network)
- Internet browser and device type
- Bank account number
- Copy of identity document 
- Other personal data that you actively provide by taking out a subscription
 

How we use personal data

- Closing your subscription
- Handling your monthly payments
- Sending our newsletter
- To be able to call or e-mail you if this is necessary for us to be able to carry out our services
- Informing you of changes to our services
- To deliver your bicycle and perform our services
- Granting you access to your account dashboard 
 
How we save personal data

Your personal data is securely stored in a file accessible only to us and our IT providers. We will not keep your personal data longer than strictly necessary to realize the goals for which your data is collected. We use a standard retention period of 30 days after the end date of the subscription.
 
How we protect personal data
 
We take the protection of your personal data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your personal data is not properly secured or there are indications of abuse, please contact us at the contact page
 
Sharing personal data with third parties
 
We do not sell your personal data to third parties and will only disclose it if necessary for the execution of our agreement with you or to comply with legal obligations. With companies that process your personal data on our behalf, we conclude an agreement to ensure the same level of security and confidentiality of your personal data.
 
View or modify personal data
 
You have the right to access and correct your personal data. You can do this yourself via your account dashboard. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. If you wish to exercise your right to objection and/or right of data portability or if you have any other questions and/or comments about our privacy policy, please contact us at contact page

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