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Privacy policy.

In order to take out a subscription, we need your data, but of course we also protect it. This section explains exactly what personal data we collect, how we use it, store it and protect it. This privacy policy applies to the collection and use of personal data for the performance of our services and the optimal use of our website. By using this website, we assume that you agree with our privacy policy. 

Personal data that we process

– First and last name
– Address details
– Telephone number
– E-mail address
– IP Address
– Data about your activities on our website
– Data on your surfing behaviour across different websites (for example because this company is part of an advertising network)
– Internet browser and device type
– Bank account number
– Copy of identity card 
– Other personal details that you actively provide by taking out a subscription

How we use personal data

– Concluding your subscription
– Handling your monthly payments
– Sending you our newsletter
– Calling you or sending you an e-mail if this is necessary for us to be able to carry out our services
– Informing you about changes to our services
– To deliver your bike and to perform our services
– Grant you access to your account dashboard 

How we store personal data

Your personal data is securely stored in a file only accessible by us and our IT providers. We will not store your personal data any longer than is strictly necessary to fulfil the purposes for which your data is collected. We use a standard retention period of 30 days after the end date of the subscription.

How we protect personal data

We take the protection of your personal data seriously and take appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your personal data is not properly secured or there are indications of abuse, please contact us via the contact page. 

Sharing personal data with third parties

We will not sell your personal data to third parties and will only share it if this is necessary for the execution of our agreement with you or to comply with legal obligations. We have an agreement with companies that process your personal data on our behalf, to ensure the same level of security and confidentiality of your personal data.

Viewing or changing personal data

You have the right to view and correct your personal data. You can do this yourself via your account dashboard. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you. If you wish to exercise your right of objection and/or right of data portability or if you have any other questions and/or comments about our privacy policy, please contact us via the contact page.

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